Business Support Manager
1. Work-Life Balance
How do you manage to balance the demands of being a Business Support Manager while ensuring you have time for personal life?
Maintaining a work-life balance as a Business Support Manager requires careful time management and prioritization. I believe in giving 100% to every aspect of my life, whether at work, as a parent, a friend, or making time for myself. I schedule extra hours Monday to Thursday, which allows me to take Friday afternoons off, giving me time to recharge. Fitness is an important part of my routine, and staying active helps me clear my mind and manage stress. Flexible working arrangements enable me to integrate personal goals, like going to the gym, without impacting my job. A recent highlight was completing a 50-mile charity walk, raising over £3000 for two charities supported by Intervention Rentals, with the company fully backing our efforts.
2. Hard Work and Professional Growth
What drives you to excel in your role as Business Support Manager, and how do you stay motivated?
What drives me is the satisfaction of knowing that I’ve delivered high-quality work, whether that’s interacting with customers or streamlining internal processes. Over the last 11 years, I’ve built strong relationships with both colleagues and clients, which is key to our success. Four years ago, when we introduced a shared services team, we streamlined processes across departments, increasing efficiency and reducing waste. Being part of a team is essential to me, and I ensure strong communication through weekly team talks. I take my Friday afternoons off to maintain balance, but I always ensure my team is set up for success and knows how to reach me if needed.
3. ESG (Environmental, Social, Governance) Focus
In your role, how do you help incorporate sustainable ESG principles into the daily operations of the Lunan office?
At Intervention Rentals, we are on a journey to reach net zero by 2030. We’ve calculated our emissions and developed a comprehensive plan to reduce, reuse, and recycle to a minimum. As part of the business support team, I work closely with suppliers and manufacturers to reduce our scope 3 emissions, which includes emissions from the entire supply chain. Internally, we collaborate with other teams to improve our efficiency and align with the company’s sustainability goals.
4. Personal Insights
What does success look like to you in the context of being a Business Support Manager? How do you stay inspired and focused, and what makes Intervention Rentals stand out in terms of employee growth, and work culture? Success for me is about building a positive, collaborative team environment and ensuring great relationships with other departments. Even though my team is small, I believe in fostering a ‘one-team’ culture across the entire company. Our goal is always customer satisfaction, which motivates me to achieve not just financial targets, but also our ESG goals. Seeing people grow within the company inspires me daily. Intervention Rentals’ commitment to personal development, hybrid working, and sustainability initiatives like the cycle-to-work scheme creates a workplace where growth and innovation are encouraged. I’m excited about what the future holds, both for our team and the company as a whole.
